Develop Essential Leadership Skills for Higher Education Success
Enhance your leadership, teamwork, and strategic skills to thrive in academic environments.
Dr Shawn Boyd
Introduction
The Power of TEAM
High Performance Teamwork - Teamwork Motivational Video
Discussions
Quiz 1
Customer Service Excellence in Higher Education
Quiz 2
Chick-fil-A’s Simple Ingredients for Great Customer Service
Discussion 1: Bad Customer Service Experience
Discussion 2: Raving Fans Concept
Discussion 3: Scenario: Navigating a Difficult Student Interaction
Mental Health & Self-Care for Higher Education Staff
The Missing Ingredient in Self Care | Portia Jackson-Preston | TEDxCrenshaw
Quiz 3
Discussion Question
Discussion Question for Staff
Building and Sustaining Trust in Higher Education
Why do we need trust in higher education?
Quiz 4
Goal Setting for Higher Education Professionals
Smart Goals
Quiz 5
Discussion
“He came and spoke at the FBLA conference. He was very inspiring and gave awesome feedback. Hehelped us learn more about ourselves than we knew. His passion and courage for this field is what helped me understand all of the different skills you need within life.”
“Leadership academy was a great experience! During a break I went and bought a note book to write down what I was learning because I know I will use these skills in the future. Hearing these speeches and learning how to become the leader I want to be changed my perspective on how to reach my goals.”
“I was in attendance at your Mentor Training class at UTHSC this morning! What a wonderful, informative,and interactive talk on leadership and our role in the success of the UTHSC Nursing Class of 2017!”
This course is designed for higher education professionals, including faculty, administrators, student services staff, and team leaders who want to improve their leadership and teamwork skills.
Who is the course designed for? The course is self-paced, so you can complete it at your own speed. Most learners finish within 4-6 weeks.
No prior experience is required. Whether you’re new to leadership or looking to enhance your skills, this course provides foundational and advanced strategies.
Once enrolled, you’ll receive instant access to all course materials, including video lessons, quizzes, discussion prompts, and downloadable resources.
You can ask questions in our discussion forums, where instructors and fellow students provide support.
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