Why Take This Course?

Leading a team in higher education requires more than just knowledge it requires trust, communication, and strategy. This course is designed to equip educators and administrators with proven leadership techniques to foster collaboration, provide exceptional student service, and achieve institutional goals.

  • Practical & Actionable

    Learn real-world strategies you can apply immediately.

  • Expert-Led Training

    Gain insights from experienced education professionals.

  • Interactive & Engaging

    Participate in discussions, quizzes, and a final project.

  • Earn a Certificate

    Showcase your new leadership skills with a certification.

Meet Your Instructor

Dr Shawn Boyd

When one discovers their passion in life, their purpose for living manifests. A passion for teaching, motivating, and helping students paved the way for Dr. Shawn A. Boyd to quickly emerge as one of the most sought-after motivational speakers in the country. Shawn has traveled and spoken at many colleges around the country on various topics. This higher education professional, professor, podcast host, author, columnist, husband, father, and scholar draws from 14 years of leadership experience and engaging audiences worldwide. Whether in front of a classroom or podium, Dr. Boyd uses his expertise to transition thousands of students from school to the boardroom and has helped scores of professionals achieve success in their work lives as well. As a certified professional speaker, Dr. Boyd is known for his wit, charm, and razor-sharp insights. He welcomes the opportunity to share his expertise with any organization, group, or individual. Shawn has spoken at many different colleges such as UT Knoxville, Tennessee State University, Austin Peay State University, UT Martin, The University of Memphis, and LeMoyne-Owen College. He has been the keynote speaker at several programs and graduations. Dr. Boyd is involved in many civic, community, and non-profit organizations, including MPLOY Summer Initiative, Shelby County Schools Project STAND, and Kappa Alpha Psi Fraternity, Inc. Dr. Boyd has received recognition for his work in the community including The Urban Elite Top 40 under 40, Leadership Memphis, and the Martin Luther King Dreamers of Tomorrow award.

Course curriculum

    1. Introduction

    1. The Power of TEAM

    2. High Performance Teamwork - Teamwork Motivational Video

    3. Discussions

    4. Quiz 1

    1. Customer Service Excellence in Higher Education

    2. Quiz 2

    3. Chick-fil-A’s Simple Ingredients for Great Customer Service

    4. Discussion 1: Bad Customer Service Experience

    5. Discussion 2: Raving Fans Concept

    6. Discussion 3: Scenario: Navigating a Difficult Student Interaction

    1. Mental Health & Self-Care for Higher Education Staff

    2. The Missing Ingredient in Self Care | Portia Jackson-Preston | TEDxCrenshaw

    3. Quiz 3

    4. Discussion Question

    5. Discussion Question for Staff

    1. Building and Sustaining Trust in Higher Education

    2. Why do we need trust in higher education?

    3. Quiz 4

    1. Goal Setting for Higher Education Professionals

    2. Smart Goals

    3. Quiz 5

    4. Discussion

About this course

  • Free
  • 28 lessons
  • 0.5 hours of video content

Testimonials

“He came and spoke at the FBLA conference. He was very inspiring and gave awesome feedback. Hehelped us learn more about ourselves than we knew. His passion and courage for this field is what helped me understand all of the different skills you need within life.”

Clarissa

“Leadership academy was a great experience! During a break I went and bought a note book to write down what I was learning because I know I will use these skills in the future. Hearing these speeches and learning how to become the leader I want to be changed my perspective on how to reach my goals.”

Lauren Grimes

“I was in attendance at your Mentor Training class at UTHSC this morning! What a wonderful, informative,and interactive talk on leadership and our role in the success of the UTHSC Nursing Class of 2017!”

Elaina McCracken

Frequently Asked Questions

  • Who is this course for?

    This course is designed for higher education professionals, including faculty, administrators, student services staff, and team leaders who want to improve their leadership and teamwork skills.

  • How long does it take to complete the course?

    Who is the course designed for? The course is self-paced, so you can complete it at your own speed. Most learners finish within 4-6 weeks.

  • Do I need prior leadership experience?

    No prior experience is required. Whether you’re new to leadership or looking to enhance your skills, this course provides foundational and advanced strategies.

  • How do I access the course?

    Once enrolled, you’ll receive instant access to all course materials, including video lessons, quizzes, discussion prompts, and downloadable resources.

  • What if I have questions during the course?

    You can ask questions in our discussion forums, where instructors and fellow students provide support.

Start Today! Click to enroll and take the next step in your leadership journey.

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